STS Privacy Policy Statement

Last update: May 25, 2022


Senergy Technical Services (“STS”) takes your privacy very seriously. This Privacy Policy is intended to set out your rights and answer any queries you may have about your personal data.

This Privacy Policy applies only to the information collected by STS through certain subpages of and any other websites, webpages and other online offerings that post a link to this Privacy Policy, whether accessed via computer, mobile device, or other technology.

Our personal data handling policy and procedures have been developed in line with the data protection laws that apply to us in the countries in which we offer our good and services.

Information we collect

  • Information you provide – We receive, collect, and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and personal data related to the browser or device you use to access our website, etc. When you complete online forms, we also collect other information, including name, email, phone, requests, and comments, etc. in order to connect to you on your service demand and send you marketing emails in your interests and preference.

  • Information collected by cookies – Cookies are small files which are stored on your computer by a website that you visit. We use cookies to help the website function and also track how you interact with our website in order to offer you a better experience. Necessary cookies must be set to ensure the proper operation of our website. You are free to decide which categories you want when you visit our website. Also, most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Please see our Cookie Policy for more detailed information regarding cookies we use.

No sensitive personal information or personal information of minors

STS does not knowingly collect or solicit any sensitive personal information (called special category data in the EU) or any personal identifiable information from anyone under the age of 18 from users of the Site and/or any third-party sites. If we learn that we have collected data from a person aged under 18, we reserve the right to delete such data with no prior notification or consent.

How we use this information

We use information we collect for the following different purposes:

  • To help us improve our website and deliver content and functionality that is best suited for you and your device
  • To analyze your use of our website for trend monitoring and promotional purposes
  • To send email and communicate with you via email regarding our services and events which may be of interest to you if this is in accordance with your marketing preferences
  • To respond to inquiries and comments and provide you with support via your preferred communication channels
  • To respond to any complaints, we may receive from you, or to investigate any complaints received from you or from others, about our website or our products or services
  • To invite you to take part in market research or surveys
  • To send you direct marketing in relation to STS’ relevant products and services. Electronic direct marketing will only be sent where you have given your consent to receive it, or you have been given an opportunity to opt-out
  • To monitor use of our websites. We may use your information to help us check, improve, and protect our products, content, services and websites, in accordance with our legitimate interests
  • To use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation), in accordance with our legitimate interests in protecting STS’ legitimate business interests and legal rights
  • To monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and our legitimate interests
  • For any other new purpose for which we notify you before collecting any personal data

How we share your information

STS only shares personal information in the following limited circumstances:

  • We may share such information with our subsidiaries and affiliated companies based in different countries to process it for the purposes of inter-group administration and to deliver products or services where elements of these are provided by STS group companies other than those with which you have directly contracted. We take steps to ensure that STS companies follow our global data protection policy, this privacy statement and applicable local law when handling such information.
  • We may also share your personal data with the below third parties, including but are not limited to
  • Website hosting providers
  • Our professional advisors, such as external legal and financial advisors
  • Our suppliers, business partners and sub-contractors
  • Marketing and communications agencies, such as sending email, removing repetitive information from customer lists, and direct marketing services, etc.
  • Search engine and web analytics.
  • Market research companies

These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us. We take measures to ensure that they agree to process your personal data in line with this Privacy Policy.

  • Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws. This will be strictly limited to the data relevant to the scope of a request and to data subjects covered by the legal jurisdiction of requests.

In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

How your information is protected

STS incorporates commercially reasonable safeguards to help protect and secure your information which you have given us in order to prevent unauthorized access, loss or destruction of your personal data. These include, but are not limited to:

  • Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your personal data
  • Technology safeguards, like the use of anti-virus and endpoint protection software, and monitoring of our systems and data centers to ensure that they comply with our security policies
  • Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect your personal data

How long we keep your information

We will retain your information for the period necessary to fulfil the purposes outlined in this Privacy Policy. In addition, we may retain information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements.

Data Transfers

We may transfer the personal information we collect through the Channels to, and store such data in, other countries, including the U.S., China, EU countries and etc., which may have different data protection laws than the country in which the information was provided. If we do so, we will transfer the personal information only for the purposes described in this Privacy Policy. To the extent required by applicable law, when we transfer your personal information to recipients in other countries, we will take measures to protect that information.

How you can access and control your information

You have certain rights regarding your personal data, subject to local law. These include the following rights:

  • The right of access – The right to know whether data concerning you is being processed and if so, the right to gain access to it with a few exceptions.
  • The right to rectification – If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
  • The right to erasure – In some circumstances you can ask us to erase your information (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for the initial purposes for which it has been initially collected; (c) if you object to the use of your personal data and we don’t have a good reason to continue to use it; or (d) if we haven’t handled your information in accordance with our obligations.
  • The right to restrict – our processing of your personal information under certain circumstances (in which case we will only retain the personal information for the exercise and/or defense of STS’ rights).
  • The right to object – to the processing of your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, withdraw the consent you may have granted to a specific processing, at any time.
  • The right to data portability – Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine-readable format.

In addition, you can exercise your right to prevent marketing communications to you clicking the unsubscribe button on any communication we have sent to you or by contacting us. After opting-out, you will no longer receive marketing or promotional communications but will continue to receive other messages, such as important notices or communications regarding services you have ordered from STS. For cookies, you can click the “Cookie Settings” link on the cookie banner to check that preferences are correct. You can selectively provide consent and withdraw consent via that link.

Privacy policy updates

We reserve the right to change this Privacy Policy at any time, without prior notice to you, and any changes will become effective immediately upon posting, so please review this Privacy Policy periodically. If we make any material changes, we will post an updated notice on our website prior to the changes becoming effective.

Questions and our contact information

If you have any questions about this Privacy Policy, or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at